Privacy Policy

Last updated: October 1, 2026

SiteWebster Inc. (“SiteWebster,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, purchase our services, use our software or systems, or otherwise interact with SiteWebster.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Business name
Business address
Billing information
Website information
Project details
Messages and communications
Appointment information
Customer or lead data you provide to us
Information shared during onboarding or support calls

We may also collect technical and usage information automatically when you use our website or services.

This may include:

IP address
Browser type
Device information
Operating system
Pages visited
Referral source
Approximate location
Website interactions
Form submissions
Analytics and tracking information

2. How We Collect Information

We may collect information through:

Website forms
Booking forms
Discovery calls
Zoom meetings
Email
Telephone calls
SMS or text messaging
CRM systems
Payment forms
Client onboarding
Support requests
Analytics tools
Advertising platforms
Chatbots
AI-powered tools
Automated workflows

Where appropriate, meetings or calls may use AI-assisted note-taking or transcription tools to help us document project details and follow-up items.

3. How We Use Your Information

We may use personal information to:

Provide and manage SiteWebster services
Respond to questions and enquiries
Schedule meetings and appointments
Create and manage client accounts
Build and maintain websites
Configure CRM and automation systems
Send transactional emails and text messages
Provide customer support
Process payments
Manage subscriptions
Send invoices and receipts
Deliver requested marketing or advertising services
Improve our website and services
Monitor website performance
Analyze usage and customer experience
Prevent fraud or misuse
Comply with legal obligations
Maintain business records

We may also use information to communicate with you about services you have requested or an existing business relationship.

4. Marketing Communications

We may send marketing emails, text messages, or other communications where we have your consent or another lawful basis to do so.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Where SMS marketing is used, you may opt out by following the instructions provided in the message, such as replying STOP where supported.

Transactional communications related to an active service, payment, appointment, project, or support request may still be sent when necessary to provide the service.

5. Website Forms And Lead Information

When you submit information through a SiteWebster website form, the information may be stored in our CRM or other systems used to manage leads and customer communication.

This may include your:

Name
Email address
Phone number
Business information
Message
Requested service
Appointment information

We use this information to respond to your enquiry and provide the services you requested.

6. Cookies And Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the website and to improve performance.

These technologies may collect information such as:

Pages viewed
Time spent on the site
Links clicked
Device information
Browser information
Referral source
General location information

Some technologies may be provided by third parties, including analytics or advertising platforms.

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features.

7. Advertising And Tracking

SiteWebster may use advertising platforms such as Meta, Google, or other providers to measure campaign performance, understand website activity, and show relevant advertising.

These platforms may use cookies, pixels, or similar technologies according to their own privacy policies.

SiteWebster does not control how third-party advertising platforms independently process information collected through their services.

8. Payment Information

Payments may be processed through third-party payment processors.

SiteWebster generally does not store complete credit card numbers directly.

Payment processors may collect and process information such as:

Name
Billing address
Payment card information
Transaction amount
Payment history

Your payment information is subject to the privacy and security practices of the applicable payment processor.

9. CRM And Software Platforms

SiteWebster uses third-party software and CRM platforms to provide services and manage customer relationships.

Information may be stored or processed through platforms used for:

CRM
Website hosting
Automation
Email
SMS
Telephone services
Scheduling
Analytics
Payments
Advertising
AI functionality
File storage
Project management

These providers may process information on our behalf according to their own privacy policies and contractual obligations.

10. Artificial Intelligence

Some SiteWebster services use artificial intelligence to support functions such as:

Website chat
Telephone conversations
Lead qualification
Appointment booking
Customer follow-up
Call summaries
Transcription
Content assistance
Workflow automation
Meeting notes

Information processed through AI-powered tools may be shared with third-party technology providers as necessary to provide the requested service.

We take reasonable steps to avoid providing unnecessary sensitive information to AI systems.

Clients should also avoid submitting sensitive or confidential information to AI-powered systems unless it is necessary and appropriate for the service.

11. Telephone Calls And SMS

If you provide your phone number, it may be used for communications related to your enquiry, appointment, account, or services.

Depending on the service, communications may include:

Appointment confirmations
Lead follow-up
Customer support
Service notifications
Automated messages
Review requests
AI-assisted conversations

Message and data rates may apply depending on your mobile provider.

Consent to receive marketing messages is not a condition of purchasing SiteWebster services unless expressly stated otherwise.

12. Client Customer Data

SiteWebster may process personal information belonging to a client’s customers, leads, or contacts when providing services such as:

CRM management
Automated follow-up
Review requests
Database reactivation
Appointment booking
AI Receptionist
Missed Call Text Back
Call Connect
Marketing campaigns

In these situations, the client remains responsible for ensuring that the information was collected lawfully and that appropriate consent or authorization exists for the intended communication.

SiteWebster processes this information only as necessary to provide the agreed service.

13. Database Reactivation

Clients using database reactivation services may provide SiteWebster with contact lists containing information about past customers or leads.

Clients are responsible for confirming that they own or are authorized to use the information and that their communications comply with applicable privacy, anti-spam, and marketing laws.

SiteWebster may use the information to clean, organize, segment, contact, qualify, and manage leads according to the agreed campaign.

14. How We Share Information

We do not sell personal information to advertisers.

We may share information with service providers where necessary to operate our business or deliver services.

These may include providers of:

Website hosting
CRM software
Payment processing
Email delivery
SMS and telephone services
Analytics
Advertising
Scheduling
Cloud storage
Automation
Artificial intelligence
Customer support

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect our legal rights, customers, systems, or business.

15. International Processing

Some of the third-party providers we use may store or process information outside Canada, including in the United States or other jurisdictions.

As a result, personal information may be subject to the laws of the country where it is processed or stored.

We take reasonable steps to work with reputable service providers and protect information appropriately.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services
Maintaining business records
Supporting clients
Managing billing
Resolving disputes
Complying with legal or regulatory obligations

Retention periods may vary depending on the type of information and service involved.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, cloud service, website, or digital storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords, login credentials, and account access provided to you.

18. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Withdraw consent where applicable
Request deletion of certain personal information
Ask questions about how your information is used
Opt out of marketing communications

Some rights may be limited where we are required to retain information for legal, contractual, security, or legitimate business reasons.

To make a privacy request, contact us using the information at the bottom of this policy.

19. Children’s Privacy

SiteWebster’s services are intended for businesses and adults.

We do not knowingly collect personal information from children through our website or services.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.

20. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

SiteWebster is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

21. Client Websites

SiteWebster may design, host, or maintain websites for clients.

Those websites belong to the applicable client and may have their own privacy policies.

SiteWebster is not automatically responsible for the privacy practices of a client business simply because we designed or maintain its website.

Clients are responsible for ensuring that their own privacy policies accurately describe how they collect and use customer information.

22. Changes To This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, legal obligations, or business practices change.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through other reasonable means where appropriate.

23. Contact Us

If you have questions about this Privacy Policy or how SiteWebster handles personal information, contact:

SiteWebster Inc.

Email: hello@sitewebster.com
Website: sitewebster.com