MMi ElectricalServices.
A lead system behind their existing site, so every inquiry gets caught and more happy customers leave reviews.
The project, step by step.
Who they are, what they needed and how I helped.
The client
MMi Electrical Services does residential and commercial electrical work in Edmonton and area, with more than 20 years of experience. Repairs, renos, panel upgrades, EV chargers, lighting and more.
The brief
They already had a good website, so this wasn't a redesign. The focus was on what happens after someone decides to reach out.
They needed a better way to catch website inquiries, keep new leads organized and get the team pinged right away. They also wanted more Google reviews without having to ask every customer by hand.
What I did
I added new contact forms to their existing site and connected them straight to their CRM. Every submission is captured automatically, so the team has one place to manage new leads. Email alerts go out the moment a lead comes in, so they can respond fast.
They also use my review system, which asks customers for feedback automatically and helps bring in more Google reviews.
What I helped with.
The pieces I took care of.
- New contact forms on their existing site
- Forms connected to their CRM
- Every lead captured automatically
- Instant email alerts for new leads
- Automatic review requests
- More Google reviews, less asking
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